Frequently Asked Questions

Our moving services cost $160/hour with a 2-hour minimum. This includes 2 professional movers and a truck. Most 1-bedroom moves take 2-3 hours ($320-480), 2-3 bedroom homes take 4-6 hours ($640-960), and 4-5 bedroom homes take 6-9 hours ($960-1,440).

We recommend booking 2-4 weeks in advance, especially during peak season (May-September). However, we often have same-day availability. Call us at (778) 700-6823 to check availability.

We serve all of Greater Victoria including Victoria, Saanich, Langford, Colwood, Oak Bay, Esquimalt, View Royal, Sidney, Central Saanich, North Saanich, Sooke, and Metchosin.

Yes! We can provide moving boxes, packing paper, bubble wrap, and other materials. We also offer full packing services if you'd like us to pack your entire home.

Yes, TruckNaGuy is fully licensed and insured. We carry comprehensive liability insurance to protect your property and belongings, plus full WorkSafeBC coverage for our team. You can have complete peace of mind knowing you're working with a professionally insured moving company.

Yes, we have experience moving heavy and specialty items including pianos, safes, hot tubs, and large appliances. Additional crew members may be required for very heavy items.

We accept cash, e-transfer, credit cards (Visa, Mastercard, Amex), and debit. Payment is due upon completion of the move.

Yes! We handle moves to/from the mainland via BC Ferries. We can coordinate ferry reservations and include travel time in our estimate.

Junk removal costs $160/hour with a 2-hour minimum. Single items like a couch or fridge typically cost $320-400, garage cleanouts $480-800, and full house cleanouts $1,200-2,500+. We provide free estimates.

We remove furniture, appliances, renovation debris, yard waste, electronics, and general household items. We cannot remove hazardous materials, medical waste, liquid waste, or firearms.

Yes! We divert 80%+ of items from landfills through recycling and donations to local charities like Habitat for Humanity and Salvation Army. Eco-friendly disposal is our priority.

Not necessarily. As long as items are accessible and we know what to take, you don't need to be present. Many customers leave keys or arrange access.

Absolutely! We handle items from any floor, including stairs, tight spaces, and difficult access points. Our team is experienced with challenging removals.

Disposal fees are included in our hourly rate for most items. Certain materials like mattresses, fridges, or construction debris may have additional disposal fees, which we'll communicate upfront.

Cleaning services cost $100/hour with a 2-hour minimum. Studio/1-bedroom apartments take 2-3 hours ($200-300), 2-bedroom units take 3-4 hours ($300-400), and 3-bedroom houses take 4-6 hours ($400-600).

Our professional move-out cleaning is designed to meet landlord requirements and pass inspections. We clean kitchens, bathrooms, floors, windows, and all areas according to standard move-out checklists.

Yes, all cleaning supplies and equipment are included in our hourly rate. We bring professional-grade cleaners, mops, vacuums, and everything needed.

Yes! Post-renovation cleaning is one of our specialties. We remove construction dust, debris, and paint splatters to leave your space spotless.

Currently we focus on move-out cleaning, deep cleaning, and post-renovation cleanup. Contact us at (250) 686-0704 to discuss your specific needs.

Yes! We offer same-day service based on availability. Call us at (778) 700-6823 for moving/junk removal or (250) 686-0704 for cleaning to check same-day availability.

You can book online through our website, call us directly, or request a free quote. We'll confirm your booking and send you all the details.

We understand plans change! Please give us at least 24 hours notice for cancellations or rescheduling. Last-minute cancellations may incur a fee.

Yes, we have a 2-hour minimum for all services. Moving and junk removal are $160/hour ($320 minimum), and cleaning is $100/hour ($200 minimum).