Legal Information

Terms ofService

Please review our terms and conditions for using TruckNaGuy services. Updated March 15, 2026.

Dear Customer,

Thank you for considering TruckNaGuy for your moving and other service needs. Please take a moment to review our Terms of Service. These terms outline the agreement between you and TruckNaGuy regarding the use of ALL our professional services.

By using our services, you agree to be bound by these terms. If you have any questions or require further clarification, feel free to contact our team.

Service

You agree to provide accurate and complete information about your service needs during the booking process.

To ensure the safety of our clients and their belongings, we will always provide a minimum of two professionals for every service assignment. The number of professionals assigned may increase depending on the size and complexity of the service.

There is a minimum service time of 2 hours, and clients will be billed for at least 2 hours regardless of the actual time taken.

Booking, Billing & Payment

To book our services, you must provide accurate details about the location for the service, date, inventory list and relevant details that may impact the service required. Any changes or cancellations must be communicated to us promptly.

A price estimate will be provided to you before the service, based on the details you provide. The final charges may vary depending on inaccuracy of details provided, additional services requested or unforeseen circumstances.

Billing commences when our staff departs from our premises to the service location.

Billing concludes when all service activities have been completed and finalized at the client's location, and our staff returned to our premises.

Due to recent incidents of incomplete or refused payments, TruckNaGuy will now require full payment for moving services upon arrival at the new location, before unloading the truck. This policy ensures that all transactions are completed smoothly and fairly.

We appreciate your understanding and cooperation as we continue to provide reliable service.

💰

Deposit Retention Policy

For online bookings requiring a temporary $70 deposit (adjusted due to higher gas prices):

If we decline your booking, we will provide a full refund immediately
If we approve your booking and you later decide not to proceed, the $70 deposit will be retained as per our booking policy
If the service is completed, the deposit will be applied toward your final invoice
This temporary increase will be removed once gas prices come down

Any additional services requested, or changes made during the service may be subject to extra charges. These charges will be discussed and agreed upon with the client before implementation.

We accept cash, electronic bank transfers and credit card online payments.

For services provided on statutory holidays and for emergency work (last-minute requests), we will apply a 20% surcharge on service hours for all our offerings.

Customer Responsibilities

It is the responsibility of the customer to ensure that all items are adequately packed and ready for transportation. If packing services are requested, additional charges may apply.

Customers must provide clear access to the pickup and delivery locations and inform us of any special handling requirements for specific items.

Liability and Insurance

While we take every precaution to ensure the safe transportation of your belongings, accidents or damages may occur. Our liability for damages is limited to the terms of our insurance policy. It is recommended that you obtain additional insurance coverage for high-value items.

We are not liable for damages resulting from improper packing by the client or defects in the items being moved.

We do not transport hazardous materials, illegal substances, firearms, flammable items, or any other items prohibited by law. You must disclose the nature of your belongings to us before the move.

We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including acts of nature, government actions, labor disputes, or equipment failures.

Modification of Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website, and it is your responsibility to review them periodically.

We look forward to assisting you with your service needs!

Last updated: March 15, 2026

🎮 TNG Entertainment — Gaming Trailer Terms

PLEASE READ CAREFULLY. BY BOOKING OR PARTICIPATING IN TNG ENTERTAINMENT SERVICES YOU AGREE TO THE FOLLOWING TERMS AND WAIVE CERTAIN LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE.

These terms apply specifically to the TNG Entertainment mobile gaming trailer service offered by TruckNaguy Logistics and Services Ltd. All bookings made through the gaming booking form constitute acceptance of these terms.

DEFINITIONS

"Company" refers to TruckNaguy Logistics and Services Ltd., operating as TNG Entertainment, including its owners, employees, contractors, operators, and affiliates. "Services" refers to all entertainment services including but not limited to mobile gaming trailer, gaming computers and consoles, gaming monitors and televisions, controllers, keyboards, mice, headsets, outdoor gaming screens, event hosting and gaming activities. "Participant" refers to any person entering the gaming trailer, interacting with equipment, or attending an event hosted by TNG Entertainment. "Host" refers to the individual or organization booking the event.

ASSUMPTION OF RISK

Participation in gaming activities involves inherent risks including but not limited to: trips, slips, or falls while entering or exiting the trailer; electrical equipment hazards; motion sickness or discomfort from video games; injury caused by misuse of gaming equipment; damage to personal property; injury caused by other participants. By participating in TNG Entertainment activities, you voluntarily assume all risks associated with participation. Participation is completely voluntary.

RELEASE OF LIABILITY

In consideration for being permitted to participate in TNG Entertainment services, you agree to release, waive, and discharge TruckNaguy Logistics and Services Ltd. and TNG Entertainment, including all owners, employees, contractors, and agents, from any and all liability for personal injury, illness, death, property damage, and financial loss. This release applies to any claims arising from participation in the services, including those caused by negligence of the Company. You agree not to bring legal action against the Company for any injury, damage, or loss related to participation.

PARTICIPANTS UNDER 18

Participants under the age of 18 years must have a parent or legal guardian accept this agreement. The parent or guardian agrees to accept all risks on behalf of the minor, release TNG Entertainment from liability, and accept financial responsibility for damage caused by the minor.

EQUIPMENT USE

All gaming equipment remains the property of TNG Entertainment. Participants agree to treat all equipment respectfully and follow all instructions provided by staff. Misuse, negligence, or intentional damage to equipment may result in financial liability.

PARTICIPANT CONDUCT

Participants must follow all instructions provided by staff, treat equipment respectfully, and avoid aggressive, unsafe, or disruptive behaviour. TNG Entertainment reserves the right to remove any participant for unsafe behaviour, harassment or abusive conduct, intoxication or drug use, or damage to equipment. No refunds will be issued if participants are removed for violating rules.

HEALTH AND MEDICAL CONDITIONS

Participants should not participate if they have medical conditions affected by gaming, including but not limited to seizure disorders triggered by flashing lights, severe motion sickness, or medical conditions aggravated by video games. Participants are responsible for their own health and safety.

EVENT HOST RESPONSIBILITIES

The Host agrees to: provide a safe and legal parking location for the trailer; ensure guests follow all safety rules; supervise minors attending the event; and accept responsibility for guest behaviour during the event.

PAYMENT AND BOOKING TERMS

Deposits are non-refundable. Full payment may be required prior to the event. Late cancellations may result in loss of deposit or payment. TNG Entertainment reserves the right to reschedule events due to unsafe conditions, mechanical issues, severe weather, or circumstances beyond the Company's control.

FOOD, DRINK, AND CLEANLINESS

Food and drinks may be restricted inside the gaming trailer. Participants may be asked to remove shoes before entering the trailer to protect flooring and equipment. Failure to follow these rules may result in removal from the trailer.

PHOTO AND MEDIA CONSENT

Photos or videos may be taken during events for marketing and promotional purposes. If a participant or parent/guardian does not consent to photography, they must notify TNG Entertainment staff prior to the event.

INDEMNIFICATION

Participants and Hosts agree to indemnify and hold harmless TruckNaguy Logistics and Services Ltd. and TNG Entertainment from any claims, damages, or losses arising from participation in the services, damage caused by participants or guests, or violation of this agreement.

GOVERNING LAW

This agreement shall be governed by the laws of the Province of British Columbia, Canada. Any disputes arising from this agreement must be resolved within the courts of British Columbia.

SEVERABILITY

If any portion of this agreement is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

HOST LIABILITY FOR GUESTS

The Host agrees to be responsible for the conduct and actions of all participants attending the event. Any damage to equipment, trailer property, or gaming systems caused by participants or guests may be charged to the Host. The Host agrees to cover the cost of repair or replacement of damaged equipment.

EQUIPMENT DAMAGE AND REPLACEMENT COSTS

Gaming equipment used during TNG Entertainment events is specialized electronic equipment. Damage caused by misuse, negligence, or intentional behaviour may result in repair or replacement charges. Typical replacement values may include: Television displays up to $700/unit; Gaming monitors up to $220/unit; Gaming headsets up to $100/unit; Gaming keyboards up to $100/unit; Gaming mice up to $100/unit; Controllers and accessories up to $100/item. If equipment is damaged beyond repair, the Host agrees to pay the full replacement cost or the actual replacement value, whichever is greater. Labour costs associated with repair or replacement may also apply.

DAMAGE DEPOSIT AUTHORIZATION

TNG Entertainment may require a damage deposit prior to the event. The Host authorizes TruckNaguy Logistics and Services Ltd. to charge any repair or replacement costs resulting from equipment damage caused during the event. If damages exceed the deposit amount, the Host agrees to pay the remaining balance.

RIGHT TO SUSPEND OR TERMINATE SERVICE

TNG Entertainment reserves the right to suspend or terminate service during an event if equipment is being intentionally damaged, participants behave dangerously or aggressively, participants are intoxicated or under the influence of drugs, or safety instructions are ignored. Termination of service due to rule violations will not result in refunds.

WEATHER AND OPERATION CONDITIONS

The gaming trailer requires safe operating conditions. TNG Entertainment reserves the right to delay, reschedule, or cancel service if weather conditions create unsafe operation, parking conditions are unsafe, electrical connection requirements cannot be met, or access to the event location is unsafe or restricted.

TECHNOLOGY LIMITATION AND SERVICE AVAILABILITY

TNG Entertainment provides mobile gaming services using electronic systems including computers, gaming consoles, monitors, networking equipment, and software. While every effort is made to ensure all equipment functions properly, technical issues may occasionally occur including software crashes, hardware malfunction, internet connectivity problems, game server outages, power interruptions, or equipment failure. Temporary interruptions or reduced availability of certain games or systems do not entitle the Host to refunds provided that TNG Entertainment continues to provide entertainment services during the booked time.

PARTICIPANT SUPERVISION

TNG Entertainment provides gaming equipment and entertainment services but does not provide childcare or participant supervision. The Host and/or attending parents or guardians are responsible for supervising all participants, including minors. At least one responsible adult must remain present for the entire duration of the event.

TRAILER OCCUPANCY LIMIT

For safety and equipment protection, the gaming trailer has a strict occupancy limit. A maximum of nine (9) participants may be inside the trailer actively playing games at any time. In addition, one (1) responsible adult or event host may be present inside the trailer. The total number of individuals inside the trailer may not exceed ten (10) persons. Participants must rotate in and out of the trailer to allow others to play. TNG Entertainment staff reserve the right to enforce these occupancy limits.

AGREEMENT ACKNOWLEDGEMENT

By checking the agreement box and submitting a booking request, you confirm that you have read and understood this agreement, you agree to all terms and conditions, and you understand you are waiving certain legal rights including the right to sue.

These gaming terms were last updated: March 2026

Book the Gaming Trailer →

Questions About Our Terms?

If you have any questions about these terms of service, please don't hesitate to contact us.